How far is the hotel from…?
Puerto Pañuelo? 500m, 2min.
Cerro Campanario? 6km, 10min.
Cerro Catedral? 20km, 30min.
The City Center (and the Civic Center, exchange offices, shops, Municipality)? 25km, 30min.
The Bus Station? 28km, 40min.
The Airport? 37km, 50min.
Villa La Angostura? 100km, 2hr.
Where can I rent a car?
You can rent a car at Hertz Rent A Car, and depending on availability, you will have a car available at the Hotel front door a short time after. If you are planning to rent a car in advance and you wish to receive and/or return the car at the airport or at another place in the city, you can also do so with no additional charge.
You may reserve the car rental together with your stay reservation at the Hotel or once there; anyway you will receive all the help you need in this regard.
Ramps are also placed beside stairs and eventually, assistance by means of a vehicle is offered to the guest to travel short distances inside the Hotel’s park.
Are there facilities for physically disabled people?
The Hotel has some rooms at the ground floor that are more comfortable for the use of a wheel-chair and with a bigger bathroom for said purpose. Therefore, we ask you to inform us about this requirement at the time of your booking, so we can book a room with these characteristics and offer you an even more comfortable stay.
Lunch is served at midday, from 12.00pm to 3.00pm, and dinner from 8.30pm to 11.00pm.
“Restaurant Del Bosque” Hours.What type of food does it offer?
Breakfast Buffet is served between 7.00 am and 10.00 am. For breakfast you will find a wide variety of cereals, regional jams, homemade breads, yoghurt, soft drinks and juices, tea and coffee, fruits and cakes.
The Hotel Tunquelén’s Bar is a classic place at tea time. It is open all day during non-restaurant hours, but it is most visited at tea time, when the warm smell of recently baked cakes starts traveling through the Hotel and the clinking of cups being taken to the tables is heard with the bar’s armchairs facing the peace and charm of sunset.
It offers a menu of sweet and salty snacks during the whole day and an endless list of drinks and cocktails to season sunset and capture the night.
The Bar offers 24hr. room-service, it also serves the swimming-pool area, and moreover, for those who are planning to spend the day outdoors, we have the recipe for an ideal take away box, light but complete, customized for you and packed to take away.
The Children’s Club is for children between 4 and 12 years of age, therefore, if the child is under 4 years old or requires a special care, ask for the Baby-Sitter service, as this needs to be hired and additionally charged. The same applies for those parents wishing to leave their children alone at the Hotel.
Health Club, Gym and Children’s Club
The Health Club, encompassing the swimming-pool, sauna, Scottish showers and Finnish bath is open from 2.00 pm to 10.00 pm, with a relax time for adults only between 8.00 pm and 10.00 pm.
The Gym and Children’s Club, with games, toys, TV and table-tennis, are open between 10.00 am and 10.00 pm.
How does the telephone, communication and Internet system work?
The Hotel has digital DDI/DDN telephones in every room and wireless telephones that may be used at the Restaurant and Bar. All telephone calls will be charged to your account and they may be paid at check-out time.
The Hotel offers free Internet Wi-Fi at rooms and public areas.
If you are not taking your computer with you, you will find a PC at the Library, next to the Bar, with 24hr Internet access free of charge. And if you need so you also have the possibility of connecting your computer to the LAN offering us Internet access.
Tips for preparing your baggage.
- Moisturizing cream
- Comfortable tennis-shoes
- Sandal-type shoes
- Swimming-suit and flip-flops
- Short and long trousers (or zip-off trousers)
- A warm jacket
- A polar fleece jacket
- Mid-size backpack
- Gloves, scarf and wool hat
- Thermal t-shirt
- A lot of socks
- Comfortable shoes to wear inside the Hotel
- Waterproof boots to wear outdoors, in the snow
- A good, tight and waterproof warm jacket
- Waterproof trousers and polar fleece jacket
- Comfortable clothes to wear indoors (as there is a lot of heating everywhere!)
- Long underpants/breeches
- Snow glasses/goggles
- Swimming-suit (the swimming pool is covered and heated!)
- Mid-size bag/backpack
What are the Hotel rooms like?How many guests can stay in each room?
Usually, apartments are used in those cases where triple rooms are needed, but you may also ask for the possibility of adding an additional bed to either category.
The Hotel has double or twin rooms, apartments with capacity for 3 or 4 persons, double suites and a special suite for four persons.
Double rooms have only one room, with queen or twin bed and a full bathroom, still intact since it was first built or refurbished but keeping the original design of those times.
The Hotel has two double rooms that are internally connected, each of them consisting of one room with a full bathroom. Please ask for availability in such a case.
Keeping the same style, apartments add another room to the previously described rooms with 2 beds and a dressing room; we recommend these apartments for families with small children, as they keep each room’s privacy, and parents do not need to worry as they know their children are near and inside the same unit.
As regards suites, at least one of the rooms face the lake, and almost all of them have a balcony. They admit 2 persons, as they have one room with queen or twin bed and another room with a living-room for relaxing. The special suite has a third room, i.e. it has a main room with queen bed and a balcony, a second room with two beds and a full living-room with a balcony, dining-room, sofas, TV, library and a fireplace.
The hotel has cradles that may be added free of charge to the rooms. One cradle fits comfortably, in case of needing more than one cradle please let us know before confirming your reservation so we can assign you a room with the adequate layout for such a case.
What services and amenities do rooms offer?
All Hotel rooms are provided with satellite TV and hair dryer. You also have a safe available at the front desk free of charge. You will find shampoo, hair conditioner, bath gel and body cream, bath cap and hygiene bag as amenities. In addition, you may ask for matches, comb, Dental Kit, Shaving Kit and Sewing Kit at the Housekeeping Room or the Front Desk.